Terms & Conditions
FLEXIBLE RATES
- Guarantee policy:
Credit card guarantee. The credit card used to make the reservation will be requested on arrival and the total amount of the stay will be debited.
No security deposit. The first night's stay will be charged to the credit card upon expiry of the cancellation period.
- Cancellation policy:
Reservations can be cancelled free of charge 24 hours prior to arrival (12 noon, hotel time). In case of no-show or late cancellation, the hotel will charge the total amount of the stay to the credit card provided.
THE RATE IS NOT REFUNDABLE
- Guarantee policy:
Full prepayment is required. The credit card used to guarantee the reservation must be presented at check-in.
- Cancellation policy:
No cancellations or changes are permitted.
TOURIST TAXES
Tourist taxes are not included in the sale price (cost per person, per night at the current rate):
- Municipal rates (City of Paris)
- Additional departmental tax (City of Paris)
- Additional regional tax (Société du grand Paris)
- Additional regional tax (île de France mobilité)
GENERAL CONDITIONS
Cancellation and deposit conditions for long stays and multiple accommodation bookings differ from our general conditions. The hotel will contact you directly to confirm conditions if your stay is longer than ten nights or if the booking includes five or more accommodations.
All our offers are subject to availability at the time of booking. They cannot be combined with other offers or contracts, and do not apply to groups (a group is defined as a booking of five or more accommodations). Rates are per room per night, vary according to arrival date and/or length of stay, and include VAT and service charges. Unless otherwise indicated, they do not include mandatory hotel charges (e.g. resort charges), gratuities and government taxes, certain service charges, royalties or surcharges.
Please note that not all rooms indicated as Best Rate are accessible to people with reduced mobility.
NO SMOKING POLICY
La Maison Favart is a non-smoking establishment. Smoking is strictly prohibited in hotel rooms. Smoking is subject to an additional night's charge. Other charges may also apply, notably for property damage, costly cleaning procedures, fire alarms, etc.
MEDIATION OF CONSUMER DISPUTES
In accordance with the provisions of the French Consumer Code, the customer has the right to use, free of charge, the mediation service offered by SAS La Maison de L'Opéra. The proposed consumer mediator is AME. It can be contacted:
- by Internet: www.mediationconso-ame.com;
- or by post (by completing the form provided on the website): Médiation à la consommation AME- 197 Boulevard Saint-Germain - 75007 PARIS.
Link to the online dispute resolution platform: https: //ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
Contact email: contact@lamaisonfavart.com
DISPUTES
In the event of a dispute between the professional and the consumer, the two parties shall endeavor to find an amicable solution.
If an amicable agreement cannot be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. the Association des Médiateurs Européens (AME CONSO), within one year of the written complaint sent to the professional.
Referral to the consumer ombudsman must be made:
- either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
- or by post addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
NO RIGHT OF WITHDRAWAL
In accordance with article L 221-28 of the French Consumer Code, the customer has no right of withdrawal for accommodation and catering services.
TELEPHONE MARKETING
In accordance with regulations against telephone canvassing, you can refuse this by using the BLOCTEL tool set up by the French government.
Please note that your registration is subject to a 30-day delay before becoming effective.
https://www.bloctel.gouv.fr/
